Bilingual Front Desk / Insurance Specialist – Cardiology

About the role

We are seeking a compassionate, bilingual Virtual Medical Assistant to support a cardiology practice. The role involves handling high‑volume patient calls, verifying insurance, and communicating test results while maintaining a professional and empathetic demeanor.

Key responsibilities

• Answer inbound patient calls via eClinicalWorks VoIP, assess needs, and route calls appropriately.
• Verify patient insurance eligibility before scheduling appointments.
• Process and coordinate urgent or stat patient appointments quickly.
• Communicate test results and diagnostic reports to patients using TigerConnect.
• Provide courteous, patient‑focused support that adheres to clinical etiquette.

Required profile

• Hands‑on experience with eClinicalWorks in a U.S. healthcare setting.
• Familiarity with TigerConnect for secure patient communication.
• Previous administrative or medical assistant experience in a cardiology practice.
• High emotional intelligence, empathy, and a calm phone demeanor.
• Zero tolerance for unprofessional or impatient behavior.

Required skills

• eClinicalWorks (eCW)
• TigerConnect
• Studycast (optional)

What we offer

• Full‑time contractor position (40 hours/week).
• Starting pay rate of $6 per hour, dependent on experience.
• Schedule: Monday‑Friday, 8 am‑5 pm EST.