Virtual Medical Front Desk / Receptionist (Bilingual English/Spanish)

About the role

We are looking for a bilingual (English/Spanish) Virtual Medical Front Desk professional to support a busy U.S.-based Pain Management and Spine practice. This full‑time remote contractor will be the first point of contact for patients, handling calls, scheduling, and administrative tasks while ensuring a smooth patient experience.

Key responsibilities

• Answer high‑volume inbound patient calls courteously and make outbound calls for confirmations, rescheduling, reminders, and follow‑ups.
• Schedule, reschedule, and cancel appointments across multiple provider calendars.
• Register new patients and maintain up‑to‑date demographics, insurance details, and medical records in eClinicalWorks (eCW).
• Verify insurance eligibility, assist with prior authorizations, referrals, and other insurance‑related tasks.
• Route prescription refill requests, clinical inquiries, and messages to the appropriate provider or department.
• Coordinate with providers, imaging centers, and pharmacies to ensure continuity of care.
• Maintain HIPAA compliance and protect patient confidentiality at all times.

Required profile

• Fluent in spoken and written English and Spanish.
• Minimum 2 years experience supporting a U.S. medical practice.
• Previous roles as Medical Receptionist, Front Desk Coordinator, Patient Coordinator, or similar.
• Experience handling high‑volume inbound and outbound patient calls.
• Strong appointment scheduling and calendar management abilities.
• Experience in Pain Management, Spine, Orthopedics, Neurosurgery, PM&R, or Sports Medicine is a plus.
• Excellent communication, multitasking, and organizational skills.
• Detail‑oriented and able to work independently in a remote setting.

Required skills

• eClinicalWorks (eCW) – electronic medical record system.

What we offer

• Full‑time contractor position (40 hours/week).
• Negotiable pay rate based on skillset and experience.
• Fixed schedule: Monday‑Friday, 8 AM‑4 PM CST.