Sales Supervisor – Call Center Team Lead

About the role

The Sales Supervisor leads a group of Sales Agents in an inbound/outbound call‑center environment. You will coach, develop and supervise daily activities, ensuring agents meet performance, behavior and attendance standards while delivering excellent customer service.

Key responsibilities

• Assign work, monitor attendance and manage day‑to‑day operations of the sales team.
• Coach agents to improve daily, weekly and monthly metrics and resolve escalated customer issues.
• Conduct performance appraisals, track payroll issues and maintain accurate documentation.
• Review productivity statistics daily and provide constructive feedback.
• Deliver subject‑matter expertise, ensure training needs are met and update agents on process changes.
• Facilitate regular team meetings, administer recognition and rewards programs, and promote use of communication tools.

Required profile

• Associate’s degree in a related field or two years of relevant experience, or a high school diploma with three or more years of related work experience.
• Proven sales background, strong problem‑solving ability, and capacity to motivate and develop staff.

Required skills

• Microsoft Word
• Microsoft Excel
• Computer operating systems