Sales & Account Growth – Remote LATAM

About the role

The Sales Support position drives revenue growth by reactivating dormant accounts, expanding existing relationships, and improving CRM data quality. The role is heavily focused on proactive outreach, account development, and close collaboration with the sales team to maximize business volume.

Key responsibilities

• Identify inactive and dormant customers and proactively contact them by phone and email to reactivate accounts and generate new business.
• Develop strategies with the sales team to increase activity, service utilization, and revenue for underperforming accounts.
• Maintain strong relationships with existing customers through regular outbound communication and follow‑up.
• Identify opportunities to expand business within current accounts by understanding needs and introducing additional services.
• Conduct consistent outbound sales activity via phone, email, and face‑to‑face interactions when appropriate.
• Partner with the sales team to create account‑specific retention and growth strategies.
• Maintain accurate records of conversations, opportunities, and account information in the ACT! CRM system.
• Cleanse and update the CRM database to ensure accurate categorization and segmentation.
• Support targeted sales and marketing campaigns by providing up‑to‑date customer segmentation.

Required profile

• Previous experience in sales, inside sales, account management, business development, or other customer‑facing roles.
• Proven ability to develop existing accounts and uncover revenue‑growth opportunities.
• Comfortable making proactive outbound calls to inactive or underperforming customers.
• Strong relationship‑building and customer‑service skills.
• Experience communicating directly with customers by phone, email, or face‑to‑face.
• Ability to identify customer needs and translate them into sales opportunities.
• Experience using CRM systems to manage customer information and sales activity.
• Strong organizational skills with excellent attention to detail, especially when maintaining CRM data.
• Self‑motivated, persistent, and able to work independently while collaborating with internal teams.

Required skills

• ACT! CRM
• CRM systems

What we offer

• Competitive pay: $1300 per month plus performance‑based bonus.
• 100 % remote work for candidates located in LATAM.