Oficial de Call Center Bilingüe

About the role

Banco LAFISE is expanding its team and seeks a bilingual call‑center officer to join the Digital Solutions and Service department. The role serves as the primary point of contact for credit‑card, electronic‑banking and other service inquiries, ensuring fast, empathetic, high‑quality assistance.

Key responsibilities

• Assist customers with inquiries, complaints and needs.
• Perform card activations, blocks, send statements and provide electronic‑banking support.
• Carry out daily operational tasks.
• Record daily reports of handled queries for call‑center supervision.
• Actively promote the bank’s products and services.

Required profile

• University student in the final years of Economics, Business Administration or Human Relations.
• Advanced level of English.
• Knowledge of sales techniques and customer‑service practices.
• Availability for rotating shifts.
• Preferably up to one year of experience in customer‑service channels (not mandatory).

Required skills