Helpdesk Technician

About the role

UJV is looking for a Helpdesk Technician to be the first line of technical support for its internal teams. You will ensure that the systems, tools, and technology used across Reservations, Concierge, Sales, Marketing, and Operations run smoothly every day.

Key responsibilities

• Serve as the primary contact for internal technical support requests across all departments.
• Troubleshoot issues related to the Admin CRM, TA Portal, Front, Zoom, Microsoft 365, hardware, and other internal platforms.
• Manage support tickets from initial response through resolution while keeping stakeholders informed.
• Prioritize requests based on urgency and business impact to minimize operational disruption.
• Create and maintain user accounts, permissions, and system access across company platforms.
• Assist with software configuration, updates, and general troubleshooting.
• Maintain up‑to‑date system documentation and internal knowledge bases.
• Collaborate with Product and Engineering to investigate system issues, create detailed bug reports, and test fixes.
• Identify recurring problems and recommend long‑term improvements.

Required profile

• Strong communication skills and ability to keep internal users informed.
• Excellent prioritisation and problem‑solving abilities.
• Collaborative mindset to work closely with Product, Engineering, and IT vendors.

Required skills

• Microsoft 365
• Zoom
• Hardware troubleshooting
• CRM administration (Admin CRM)
• TA Portal usage
• Front (communication platform)
• User account creation and permission management
• Software configuration and update procedures