Directory Federation Services (ADFS) Customer Engineer (English Bilingual)

About the role

The ADFS Customer Engineer acts as a trusted advisor for enterprise clients, delivering technical guidance, migration support, and operational expertise across Active Directory Federation Services (ADFS), Active Directory, and Microsoft Entra ID. The role focuses on identity modernization, hybrid identity solutions, and security best practices while ensuring seamless authentication and federation experiences.

Key responsibilities

• Design, deploy, configure, and support ADFS environments for customers.
• Lead upgrades, migrations, and modernization initiatives, including migrations to Microsoft Entra ID.
• Configure and manage claims‑based authentication, access control policies, relying party trusts, MFA integrations, and federation services.
• Troubleshoot authentication, federation, certificate, and identity synchronization issues.
• Support Active Directory architecture, trust relationships, and Entra Connect synchronization.
• Assess and improve identity security posture through remediation of findings and implementation of best practices.

Required profile

• Strong background in identity and access management solutions.
• Experience delivering consulting or engineering services to enterprise customers.
• Ability to communicate complex technical concepts clearly in English.
• Proactive problem‑solver with a focus on security and reliability.

Required skills

• Active Directory Federation Services (ADFS)
• Active Directory
• Microsoft Entra ID (formerly Azure AD)
• Claims‑based authentication
• MFA integration
• Certificate management
• Identity synchronization
• Entra Connect