Bilingual Customer Service Representative (Remote, LATAM)

About the role

We are seeking a motivated, bilingual Customer Service Representative to join our fully remote team serving customers across the United States. The role involves handling inbound calls, addressing inquiries in English and Spanish, and delivering a positive experience.

Key responsibilities

• Handle inbound customer calls in a professional and friendly manner.
• Assist customers with questions, requests, and concerns, providing accurate information and appropriate solutions.
• Resolve customer issues efficiently while maintaining a positive experience.
• Document interactions and relevant information accurately.
• Escalate complex issues to the appropriate team when necessary.

Required profile

• Fluent in English and Spanish, both written and spoken.
• Excellent communication, active listening, and problem‑solving skills.
• Ability to remain professional and patient when assisting customers.
• Good grammar, attention to detail, and ability to work independently in a remote environment.
• Own computer, headset, reliable internet connection, and a quiet workspace.

What we offer

• Performance‑based bonus opportunities.
• Payments via Deel.
• Fully remote position within LATAM.
• Opportunity for professional growth within a U.S.‑based technology company.
• Two days off per week.