Accounts Receivable / Billing & Collections Customer Service Rep (Remote)

About the role

We are seeking a detail‑oriented, customer‑focused professional to join our long‑established restoration services organization. This full‑time remote position involves managing invoices, monitoring payments, and handling collections while providing excellent service to our clients.

Key responsibilities

• Create and send 35–40 invoices weekly and verify their accuracy.
• Monitor outstanding invoices, follow up on unpaid balances, and make outbound collection calls.
• Investigate and resolve billing discrepancies, maintaining accurate records.
• Communicate professionally with customers, including handling challenging situations.
• Collaborate with internal teams and participate in daily 8:00 AM huddles.

Required profile

• Strong knowledge of QuickBooks (required) and experience with billing, AR, and collections.
• Excellent verbal and written communication skills with a professional, customer‑focused attitude.
• Ability to multitask across multiple software platforms and work independently in a remote environment.
• Detail‑oriented, persistent, and solutions‑focused, comfortable making outbound phone calls.

Required skills

• QuickBooks
• AR Workflow
• WorkCenter
• Dash
• Google Drive
• WhatsApp