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8 anos de experiencia

Competencias

Customer service Client communication Issue triage Problem solving Technical troubleshooting Case and workflow coordination Documentation accuracy Google Workspace CRM & case‑management platforms Website/CMS administration Social media marketing Remote collaboration Process improvement Time management Written communication

Experiencia

Web Developer & Social Media Marketing Professional

Live House Media

2015-12 -

Supported clients and business owners with website updates, technical questions and digital presence needs. Maintained and updated more than 14 websites, troubleshooting integration, hosting and functionality issues. Translated technical problems into clear, practical explanations and delivered solutions aligned with client goals. Managed social media pages and digital content to ensure consistent communication and audience engagement. Balanced multiple client projects, deadlines and follow‑up tasks while working independently.

Legal Assistant & Notary Public

The Agomuo Law Firm

2015-12 - 2024-03

Supported attorneys and clients in a busy criminal‑defense practice, coordinating over 50 active matters simultaneously. Communicated case processes, document needs, scheduling and next steps with professionalism and discretion. Organized case files, maintained records, prepared documents and hearing materials, and tracked deadlines. Utilized Google Workspace alongside legal platforms such as Clio, MyCase, LexisNexis, Westlaw, PACER and Texas e‑filing tools. Resolved workflow issues by identifying missing information, coordinating tasks and keeping matters organized.

Founder & Business Operator

Independent Ventures

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Built and operated small service and digital‑business projects, including fitness, handyman and moving‑service ventures. Handled customer inquiries, scheduling, service coordination, marketing and routine business administration. Adapted to changing customer needs and managed competing responsibilities with limited oversight.

Idiomas

English

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