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Competencias
Experiencia
Team Manager
Foundever - John Lewis
2026-06 -
Manage and support a team of customer service associates, ensuring a healthy, productive, and positive work environment. Monitor performance, quality, attendance, and payroll, providing regular coaching and feedback. Address behavioral and performance concerns to maintain compliance with company policies. Attend client meetings to discuss updates, requirements, and new processes, and ensure effective communication and implementation within the team.
Product Specialist
Foundever - John Lewis
2026-03 - 2026-06
Monitored the quality of associates by listening to calls and reviewing emails to deliver the best customer experience. Trained and coached new hires, helping them feel comfortable and prepared for their roles. Ensured company protocols were followed to protect client and associate data, preventing breaches.
Customer Support Agent
Foundever - John Lewis
2023-10 - 2026-02
Assisted customer queries across multiple departments (delivery, technical support) via calls, emails, and chats. Handled escalated complaints as part of the escalation team, ensuring customer satisfaction. Participated in quality assurance by mentoring colleagues, listening to calls, and resolving complex cases to improve overall customer experience.
Retail Support
Family Business
2017-01 - 2019-12
Provided friendly and attentive service to customers, assisting with purchases. Managed daily shop operations efficiently, handling cash transactions accurately. Maintained stock control and inventory organization, developing strong customer service and communication skills through direct interaction.
Idiomas
Arabic
native
Amazigh
native
English
fluent
French
intermediate
Hindi
intermediate
Ultima actualizacion: hace 14 horas