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Competencias
Experiencia
Operations Executive
Noble Edge Group
2023-11 -
Manage end‑to‑end international recruitment operations for EU and Balkan countries, coordinating employer communication and ensuring compliance with work‑permit timelines. Lead a cross‑functional team, providing training and overseeing workflow optimisation to support business expansion. Utilise CRM systems and workflow automation tools to streamline candidate sourcing, tracking and reporting. Monitor key performance indicators and drive strategic planning to meet regional hiring targets.
Branch Team Leader
Noble Edge Group
2022-10 - 2023-10
Directed outbound sales campaigns targeting clients in India, Pakistan and the USA, achieving consistent lead generation and revenue growth. Trained and mentored new team members, establishing performance metrics and conducting regular coaching sessions. Produced detailed sales reports and dashboards to inform senior management decisions. Coordinated with marketing and product teams to align messaging and improve conversion rates.
HR Executive
Classic Fashion Apparel Industry Ltd
2018-05 - 2022-08
Recruited, onboarded and managed staff for a 10,000+ employee manufacturing operation in Jordan, handling the full talent acquisition lifecycle. Implemented HR information systems and ensured strict adherence to company policies and local labour regulations. Facilitated employee engagement initiatives and conducted performance review cycles, contributing to a measurable increase in staff retention. Managed payroll, benefits administration and compliance documentation for work permits and visas.
Customer Service Specialist
Bongo Solutions Ltd
2016-06 - 2017-12
Provided telecom support to multinational clients across Bangladesh, USA, India and Pakistan, resolving technical queries and service issues. Educated customers on product features, upselling services while tracking satisfaction metrics. Maintained accurate service records and contributed to process improvements that reduced average handling time. Collaborated with cross‑functional teams to ensure seamless service delivery.
Idiomas
Bengali
fluent
English
fluent
Hindi
intermediate
Ultima actualizacion: hace 23 horas