Service Manager

JudEls SA Guest House, Dodowa, Ghana

2026-07 -

Coordinates day‑to‑day guesthouse operations, including guest services, room allocation, payment administration, property maintenance, housekeeping standards, security, utilities and overall facility management. Monitors supplies and maintenance needs, ensuring smooth operation and a safe, welcoming environment for guests. Handles guest payments and accommodation records, maintaining accurate transaction logs. Communicates regularly with senior management on operational, maintenance, guest‑service and security matters. Supports staff in adhering to procedures and resolves guest requests, concerns and complaints promptly.

Freelance Tour Manager

True Culture Travel and Tours

2025-07 - 2025-12

Led design, management and delivery of tours throughout Ghana, personally guiding groups and ensuring accurate information and high‑quality service. Developed customized tour packages based on attractions, client interests and travel requirements. Built and trained a local guiding team, contributing to recruitment and onboarding. Supported sales, marketing and guest‑engagement activities, and represented the company at tourism events. Coordinated with clients, guides, accommodation providers, attraction managers and other stakeholders to ensure smooth tour operations.

Freelance Tour Guide

2024-11 - 2025-07

Guided diverse tour groups and individual tourists across major Ghanaian destinations such as Accra, Cape Coast and Kumasi. Prepared comprehensive itineraries tailored to group size and traveler preferences. Delivered accurate, up‑to‑date information on cultural, historical and natural attractions, enhancing visitor experience and satisfaction.