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8 anos de experiencia

Competencias

team leadership sales training operational management project management process optimization budget control customer relationship management curriculum development performance assessment coaching and mentoring logistics coordination service level agreement management training material design continuous improvement revenue growth

Experiencia

Operation Manager & Technical and Sales Training Supervisor

Al Mazrouah Company Nolte Kitchen Designing

2021-01 -

Lead a team of 25 employees, overseeing performance, coaching, and both group and one‑on‑one training. Manage key operational service suppliers, ensuring SLA compliance, timely delivery and budget adherence. Optimize warranty vs non‑warranty work classification to improve margins and drive project‑management efficiency. Supervise logistics of receipt, storage, pick‑pack and dispatch of supplies, and coordinate cross‑unit productivity. Design, develop and facilitate training programs, assess sales team performance, travel with field sales to deliver on‑site training, and maintain comprehensive training records and manuals.

Consultant Sales Manager

Al‑Issa Company (Cuisine Plus)

2019-01 - 2021-12

Managed occupancy, revenue analysis and guest satisfaction while acting as property manager when required. Conducted recruitment, interviewing and onboarding of new staff, delivering training on codes, regulations and operational procedures. Developed and executed sales and marketing plans for existing accounts and pursued new business opportunities. Provided detailed customer insights to senior management, supporting strategic decision‑making and revenue growth.

Idiomas

Arabic

fluent

English