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Competencias
Experiencia
Senior Analyst – West Region & 24/7 Team
ADP Philippines Inc.
2014-06 -
Led end‑to‑end resolution of complex payroll inquiries for high‑volume clients, handling hour entries, salary updates and account maintenance. Managed specialized case reviews for year‑end events such as bonus distributions, tax amendments and W‑2 processing. Acted as point of contact for System Event Management (SEM) workflows and corporate reporting requests, ensuring data accuracy. Collaborated with cross‑functional teams to streamline billing resolutions and de‑escalate high‑priority client concerns.
Bank Associate / Customer Service Representative
Bank of America Continuum
2013-01 - 2014-06
Provided client‑centric support for high‑priority financial inquiries, account transactions and online banking services. Guided customers through web platform navigation, digital troubleshooting and secure account configurations. Resolved complex billing and transaction issues while maintaining compliance with banking regulations.
Customer Care / Sales Representative
Sykes Asia Inc. – Capital One Canada
2010-08 - 2013-01
Delivered customer support for credit card accounts, addressing billing disputes and security queries. Promoted partner financial products and services aligned with client needs, enhancing retention. Utilized CRM tools to track interactions and ensure timely resolution.
Sales Representative
US Auto Parts Network Philippines Corp.
2010-03 - 2010-07
Consulted U.S. market retail clients on technical part specifications and auto‑repair solutions. Provided detailed product information to support purchasing decisions and after‑sales service.
Customer Service Representative
Access Worldwide Philippines Inc.
2008-12 - 2010-03
Handled account inquiries and connected clients with certified brokers for equities buy/sell transactions. Assisted customers with platform navigation and transaction verification.
Formacion
Bachelor of Science in Biology
Idiomas
English
fluent
Tagalog
fluent
Ultima actualizacion: hace 6 horas