Customer Service Representative

Nesto

2022-01 -

Managed inbound and outbound calls, processed tax‑free and warranty requests, and coordinated deliveries for a diverse client base in the UAE. Resolved customer conflicts and complaints by applying effective communication and problem‑solving techniques, ensuring high satisfaction rates. Utilised email platforms and CRM tools to track interactions and follow‑up actions. Collaborated with cross‑functional teams to streamline after‑sales processes, reducing response time by 20%.

English Tutor (Primary & Middle School)

2021-01 - 2022-12

Designed and delivered customized lesson plans for primary and middle‑school students, focusing on speaking, listening, and exam preparation. Assisted learners with homework and assignments, improving their communication skills through interactive activities. Monitored progress and provided feedback, resulting in measurable improvements in student performance. Utilised digital tools and resources to create engaging virtual and in‑person sessions.