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2 anos de experiencia

Competencias

Time management Communication skills Problem solving Customer service Technology skills Microsoft Word Microsoft Excel Filing Coordination of meetings Outbound calling Customer support Office equipment management

Experiencia

Customer Service Representative (Outbound)

Nakama Tech

2025-01 -

Handles outbound calls to welcome clients to products and services, educates them on features and follows up on product condition. Provides technical support and resolves client issues, ensuring high satisfaction. Utilises Microsoft Office tools for documentation and tracks interactions in CRM systems. Works independently while collaborating with sales and technical teams to improve service quality.

Attachment (Office Coordination)

Kenya National Hospital (KNH)

2023-01 - 2023-03

Coordinated departmental meetings and managed office equipment, ensuring smooth daily operations. Performed filing, photocopying, and scanning of documents, maintaining accurate records. Received calls and emails, delivering excellent customer service to patients and staff. Updated office records and supported administrative staff in a high‑pressure healthcare environment.

Idiomas

English

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