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1 anos de experiencia

Competencias

Customer service Communication Multitasking Protel Phone and WhatsApp handling Inventory management Time management Problem solving Patience Adaptability English proficiency French proficiency Arabic native Hospitality Retail operations

Experiencia

Receptionist

Riad Challa Hotel & Spa, Marrakech

2025-02 - 2026-07

Managed guest check‑ins and check‑outs with efficiency and professionalism, ensuring a smooth stay. Handled phone and WhatsApp communications, providing timely support in both French and English. Maintained a welcoming atmosphere and responded to special requests, demonstrating reliability and adaptability during off‑peak hours. Utilised the Protel system to coordinate reservations and guest records.

Store Assistant

Mini Marché Oud Edahab, Dakhla

2021-06 - 2021-08

Performed product picking and inventory management, ensuring shelves were restocked promptly. Collected and prepared customer orders with accuracy, contributing to a clean and efficient shopping environment. Delivered excellent customer service by assisting shoppers and responding to inquiries professionally. Supported the store’s operations through organized displays and teamwork.

Formacion

Bachelor’s Degree in English

Idiomas

English

fluent

French

intermediate

Arabic

native

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