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2 anos de experiencia

Competencias

Guest Relation Customer Service Advanced Communication Front Office Administrative Support Call Handling Telephone Etiquette Retail Sales Upselling Listening Client Profiling Multitasking Problem Solving

Experiencia

Fragrance Consultant

El Jouhari Parfum

2025-12 -

Represent premium fragrance brand, delivering personalized consultations to VIP clients. Manage client profiling, upselling and retail sales in a luxury environment. Ensure high standards of operational efficiency and guest experience. Utilize strong communication and multitasking skills to handle complex requests with professionalism.

Administrative Assistant

CGTs | Private Office

2024-02 - 2024-06

Managed front‑desk operations, answered phone calls and coordinated daily schedules. Handled data entry, organized files and provided essential administrative support. Maintained high telephone etiquette and clear professional communication.

Customer Service Representative

Group of Schools Ahl Hssian | Private School

2023-11 - 2023-12

Managed inbound and outbound calls, handled customer inquiries and resolved issues efficiently. Delivered high‑end customer service and personalized experiences for VIP clientele. Maintained professional communication and problem‑solving under pressure.

Teacher

Zej | Call Center

2025-03 - 2025-06

Developed advanced public speaking, active listening and conflict‑resolution skills. Managed daily classroom operations in fast‑paced environments. Delivered high‑quality instruction and supported student engagement.

Formacion

Bachelor's Degree in Education

Idiomas

Arabic

fluent

English

fluent

French

fluent

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Ultima actualizacion: hace 2 meses