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Competencias
Experiencia
Network Engineer
Protocol Solutions Co., Ltd
2024-11 - 2026-02
Delivered and supported enterprise WAN and LAN solutions for 15+ business clients, ensuring stable connectivity and SLA compliance across multi‑site environments. Configured, maintained and troubleshot Cisco routing/switching and Fortinet security infrastructure for enterprise and banking deployments, maintaining 99.9% service availability. Provided on‑site and remote support for banking and enterprise customers, resolving incidents, implementing network changes and performing scheduled maintenance. Supported data‑center and system‑integration projects involving end‑to‑end network and security deployments. Reduced recurring incidents by ~20% through proactive monitoring, structured RCA and preventive actions.
IP Network Operations Engineer
ZTE Myanmar Co., Ltd
2019-12 - 2024-04
Monitored transmission and IP network alarms, faults and performance indicators within a 24/7 NOC environment. Performed fault isolation, troubleshooting and service restoration for IP/MPLS backbone, Metro Ethernet and transmission services, maintaining 99.95% availability across a 500+ node network. Coordinated with field engineers and customers to provide remote and on‑site technical support for incidents and maintenance. Conducted root‑cause analysis that reduced recurring network incidents by 20% and escalated major incidents to vendors and upstream providers to meet SLA targets.
Idiomas
English
fluent
Ultima actualizacion: hace 2 meses