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14 anos de experiencia

Competencias

Documentation and reporting Sales expertise Complaint resolution Report preparation Interpreter Correspondence composition Empathetic and genuine Customer relations Microsoft Office Suite proficiency Payroll management Staff management Bill payment processing Interviewing and hiring Database creation and spreadsheet management Inventory management

Experiencia

Supervisor / Customer Service Agent

Paradox Call Center

2022-02 -

Managed administrative tasks including payroll, staff management, bill payment, interviews and workspace organization. Enhanced productivity by maintaining control over call scripts and directing conversations. Evaluated customer information to develop solutions and ensure high‑quality service. Provided primary support to internal and external customers in a fast‑paced environment. Created databases and spreadsheets that improved inventory management accuracy by 100%.

Market Inspector

Comme il faut

2008-06 - 2008-09

Conducted market inspections to ensure compliance with product placement and promotional standards. Reported findings to management and assisted in adjusting merchandising strategies.

Commercial Agent

Comcel/Voila

2008-10 - 2009-09

Promoted telecom products and services to customers, handling sales inquiries and processing new account openings. Achieved high sales targets and contributed to customer acquisition goals.

Idiomas

English

fluent

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