Bilingual Virtual Medical & Front Office Administrative Assistant

About the role

We are looking for a bilingual (English/Spanish) virtual medical receptionist to become an integral part of a busy U.S. medical practice. This remote, patient‑facing position handles calls, scheduling, insurance verification, prior authorizations, medication refill coordination, and general front‑office tasks. The successful candidate will deliver a professional, compassionate experience while working independently.

Key responsibilities

• Manage high‑volume inbound and outbound patient calls in English and Spanish, documenting interactions in Tebra.
• Schedule new and existing appointments, maintain provider calendars, and handle confirmations, cancellations, and rescheduling.
• Submit and track prior authorization requests for medications, procedures, and imaging, communicating status to providers and patients.
• Verify patient insurance eligibility, benefits, copays, and referral requirements, updating records in Tebra.
• Receive, document, and route medication refill requests according to practice protocols.
• Proactively follow up with patients on outstanding items, appointments, authorizations, and referrals.
• Maintain patient demographics, manage email inboxes, and provide general administrative support.

Required profile

• Warm, organized, accountable, and proactive attitude.
• Comfortable taking ownership of tasks from start to finish.
• Ability to act as an in‑office team member while working remotely.
• Fluent in both English and Spanish, with excellent communication skills.

Required skills

• Experience using Tebra (medical practice management software).